سياسة الاسترداد

Terms and Conditions

Introduction:

Please review our terms and conditions below. These apply when purchasing products through our website and provide you with detailed information as a customer.

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Shipping Privacy:

Shipping is available across Egypt.

Once your order has been prepared and shipped from our warehouses, please allow 3-5 working days for delivery.

A maximum of 10 items is allowed per order.

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Return and Exchange Privacy:

Please review your order immediately upon receiving it. If the products you received are damaged or do not match your order, please ensure you return them to us immediately by submitting a complaint via our social media channels or by directly contacting us at +201122216694.

Alternatively, you can email us at info@GORGONA-LAB.com.

We cannot offer refunds or exchanges if a complaint is made after 5 working days from receipt or if the package has been opened/used.

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Payment Methods:

You can pay via bank transfer using any credit card or debit card, or you can pay cash on delivery by handing over the amount due to the delivery representative.

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Secure Payment:

Online checkout and payment are secured, as credit card numbers are entered through our secure system.

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Feedback:

We care about your experience. Our website allows you to leave feedback or review the products you have already purchased. Your feedback will be displayed along with your username and ID. Please refrain from using offensive or inappropriate comments.